Check – In a walk – In guest Procedure

1.          Greet the guest.

2.          Offer assistance.

3.          Check if they have a reservation.

4.          Apply up-selling techniques.

5.          Assign the room.

6.          Complete the registration card.

7.          Issue the guest key.

8.          Arrange for a bell boy to escort the guest.

9.          Offer a greeting e.g. “enjoy your stay”.

10.        Open the bill.