Receiving Guest Card and Room Key
After the
reception has registered the guest, he will give the bellboy a guest card and
room key, and say something like this:
Reception Bellboy…..
Please
escort Mr/Mrs…………….. to room ……………..
Here
the guest card and room key
Reception Mr and Mrs …………………. We hope
you enjoy staying in our hotel
Bellboy receives the guest card
and room key. When the bellboy given the key by reception, check the number
with the number on the guest card to avoid mistake. Don’t forget to write down
the guest’s name and room number on luggage tag, which has been hung on the
luggage.
Before going to the room, the bellboy will be given a
Bellboy errand card which has been time stamped by the Bell Captain
Bellboy Mr and Mrs……………. Are you
ready to go to your room now?
If you need any
information, please see our inquiry clerk
Guest Yes,
we are ready to go to our room now
Bellboy This
way please Mr and Mrs ………………..
Leading the Guest to the Room
While
escort the guest to his/her room, tell him/her which way to go
e.g. To
the right, please
To the left, please
This
way, please
Mind
your step, please
Bellboy Here
your room Mr and Mrs …………… the number is …………
Then the Bellboy knocking the
door with his fingers at least three times or pushes the bell’s button if the
room using the bell
Bellboy Bellboy, bellboy,
bellboy……..
If there is no answer from inside, the bellboy can open the door carefully
Turn on the
nearest light switch from the door
Letting the guest
enter to the room first
Bellboy After you Mr and Mrs …………….
The bellboy must leave the door
open all the time while he is in the room and place the luggage on the luggage
right or properly place
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