From reading the information in the
establishment, such as sign age, the guest room compendium, fact sheets,
brochures, flyers, Internet browsing and sales kits, compile your own book of basic information on
the various outlets in Sukabumi, Bogor, and Cianjur.
Sample headings may include:
Restaurants
|
Identify by name, include opening hours,
type of food, dress requirements.
|
Business centre/secretarial services
|
These may range from a fully-equipped and
staffed business centre to a basic range of services, such as faxing and
photocopying provided by Reception.
|
Health club
|
Does your establishment have its own or
use the services of a nearby gym?
|
Entertainment
|
Is there a traditional music/theatre, music live, mini theatre, karaoke, games
room? If so, what are the opening hours, address, access, and dress regulations?
|
Traditional Culinary, Shopping centre, Food Factory, Park, Natural Cure, etc.
Once you have completed your own book,
continue to build on your information and keep it up to date. This will become
a useful resource when dealing with guests in the future on your job.
Have your Teacher or an experienced
colleague verbally test your knowledge of a variety of internal facilities and
local attractions on role play/practice between you as a bell desk staff and guest/customer.
Have a great practice !
Tidak ada komentar:
Posting Komentar